NICE Systems Upgrades Inform Software

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NICE Systems has upgraded its Inform incident information management software that allows for instant call replay at 911 answering points as well as a license-free client application for playback of Inform multimedia files on any PC.

The Inform software, introduced in 2007, enables public safety agencies to synchronize reconstruction of incidents across a spectrum of multimedia sources, including incoming 911 calls, police, fire and ambulance radio channels, video, geographical information systems and more. It facilitates secure and auditable sharing of multimedia information for enhanced interoperability, efficiency and insight. The Miami-Dade Police Department, City of Houston and City of New York are among Inform customers.

Inform Version 3 consists of two upgrades. The first, Inform Verify, lets operators at 911 public service answering points (PSAPs) instantly replay a call they've received. This can be crucial in cities where streets with the same name are often delineated a east, west or northeast, northwest, as is the case in New York and Washington, respectively. "Was it 23 John St. NW or NE?" posited Pat Kiernan, NICE Systems' director of marketing.  "Operators can play it back immediately to make sure they've dispatched responders to the right place."

The second upgrade, Inform Media Player, further enhances the Inform system's ability to put various pieces of data together. In the past, for example, video and voice recordings from one incident had to be assembled and distributed separately. The new media player can collect a number of inputs from PSAPs, radio channels and collate them with video, photographs and other documentation into one file which can be sent to detectives, attorneys and media in the form of a file or a CD. "Everything is nicely packaged," said Karin Marquez, communications supervisor for City of Westminster, Colo., a NICE Inform user since February 2008 and which recently upgraded to Version 3.

In Westminster, the NICE Inform system replaced a standalone cassette tape system. Eight hours of tape took eight hours to copy, Marquez recalled. The Nice system reduces eight hours duplication time to five minutes with the click of a mouse.

The City of Westminster is currently aggregating 911, police radio with and video from its network of police cameras. The video effort constitutes "baby steps," Marquez said, although there are plans for expansion. The immediate next steps might be surveillance of graffiti-prone areas, with a tie to audio recordings, she said.
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NICE Systems has upgraded its Inform incident information management software that allows for instant call replay at 911 answering points as well as a license-free client application for playback of Inform multimedia files on any PC.

The Inform software, introduced in 2007, enables public safety agencies to synchronize reconstruction of incidents across a spectrum of multimedia sources, including incoming 911 calls, police, fire and ambulance radio channels, video, geographical information systems and more. It facilitates secure and auditable sharing of multimedia information for enhanced interoperability, efficiency and insight. The Miami-Dade Police Department, City of Houston and City of New York are among Inform customers.

Inform Version 3 consists of two upgrades. The first, Inform Verify, lets operators at 911 public service answering points (PSAPs) instantly replay a call they've received. This can be crucial in cities where streets with the same name are often delineated a east, west or northeast, northwest, as is the case in New York and Washington, respectively. "Was it 23 John St. NW or NE?" posited Pat Kiernan, NICE Systems' director of marketing.  "Operators can play it back immediately to make sure they've dispatched responders to the right place."

The second upgrade, Inform Media Player, further enhances the Inform system's ability to put various pieces of data together. In the past, for example, video and voice recordings from one incident had to be assembled and distributed separately. The new media player can collect a number of inputs from PSAPs, radio channels and collate them with video, photographs and other documentation into one file which can be sent to detectives, attorneys and media in the form of a file or a CD. "Everything is nicely packaged," said Karin Marquez, communications supervisor for City of Westminster, Colo., a NICE Inform user since February 2008 and which recently upgraded to Version 3.

In Westminster, the NICE Inform system replaced a standalone cassette tape system. Eight hours of tape took eight hours to copy, Marquez recalled. The Nice system reduces eight hours duplication time to five minutes with the click of a mouse.

The City of Westminster is currently aggregating 911, police radio with and video from its network of police cameras. The video effort constitutes "baby steps," Marquez said, although there are plans for expansion. The immediate next steps might be surveillance of graffiti-prone areas, with a tie to audio recordings, she said.
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